Data Deletion

Request deletion

Send an email from the address associated with your Kola Billing account or business record:

1. Email Karthik.chinnadurai@kolainfotech.com.
2. Use the subject Kola Billing data deletion request.
3. Include the identifying details listed below. Do not send passwords, access tokens or payment-card information.
4. Complete any reasonable identity or authority verification we request.

Information to include

• Your full name and contact email address.
• The business or workspace name connected to the request.
• The WhatsApp phone number, if the request concerns WhatsApp communications.
• A clear description of the account, messages or other information you want deleted.
• If requesting for a business, your role and authority to make the request.

What happens next

We will acknowledge the request, verify identity or authority where necessary, identify the applicable records and confirm the outcome. We aim to complete valid requests within 30 days. We will explain if additional time is reasonably required.

Deletion may include account profile information, eligible communication records, WhatsApp identifiers and other personal information linked to the verified request.

Information that may be retained

Some information may not be deleted immediately when it must be retained for tax, accounting, fraud prevention, security, legal claims or other legal obligations. Minimal audit evidence may also be retained to document that a request was completed. Copies may remain in encrypted backups until the normal backup-retention cycle expires and will not be restored for ordinary use.

Requests made through a business

If a customer, supplier or employee received a WhatsApp message from a business using Kola Billing, that business is normally the controller of the contact and transaction information. You may contact that business directly or use the email process above, and we will coordinate the verified request as appropriate.